Frequently Asked Questions

Everything you need to know about your I Am Joy shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.

Are your jewelry pieces hypoallergenic?

Yes, our jewelry is crafted with high-quality materials such as 14k gold plating over sterling silver or stainless steel, designed to be safe for sensitive skin and lead/nickel free.

How do I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to trace your package's journey.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay and Klarna.